Draft. The highlighted details aren’t filled in yet, and these documents need a lawyer’s review before EscForms takes real customers.
Refunds and Cancellation
You can cancel without talking to anyone. Here is what happens when you do, and when money comes back.
Cancelling Pro Agency
- Sign in and open Billing in your dashboard.
- Choose Manage or cancel, then follow the steps on Dodo Payments’s billing page.
You keep Pro Agency until the end of the month you’ve paid for, and you aren’t charged again. If you can’t get into your account, email support@escforms.com and we’ll cancel it for you.
What happens after cancelling
Your account moves to Starter, and your data stays where it is. From then on:
- The Starter limit of 100 verified submissions a month applies.
- Discord and Slack notifications and custom thank-you pages stop.
- Your existing endpoints keep working, but you can’t add more until you’re within the 2 that Starter includes.
Refunds
| Plan | When you can get a refund |
|---|---|
| Pro Agency, first payment | Within 14 days of paying, in full |
| Pro Agency, renewals | Not normally refunded, and part-months aren’t refunded. Cancel before the renewal date to avoid the next charge |
| Lifetime Pass | Within 14 days of paying, in full. Your account then moves to Starter |
| Charged in error, or the service was unavailable for a long stretch | Contact us and we’ll put it right |
Nothing here limits any refund or withdrawal right you have under the law where you live.
How to ask for a refund
Email support@escforms.com from your account’s email address, with the date of the payment. We’ll reply within 2 business days. Approved refunds are issued by Dodo Payments, our merchant of record, back to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.
If a payment fails
Dodo Payments retries a failed renewal a few times. If it still can’t be collected, the subscription ends and your account moves to Starter. You can subscribe again at any time.
Delivery
EscForms is an online service with nothing shipped. Paid features are usually active within a minute of a successful payment. If they aren’t, contact us.